Contact Information

Statesville Campus
Eason Student Services Building, Room 200 
(704) 978-5445

Business Hours
Monday – Thursday:  8 a.m.– 4:30 p.m.
Friday:  8 a.m.– 4 p.m.
Last Business Day of the Month:  8 a.m.– noon

** Please call to confirm – Hours are subject to change. **

Mooresville Campus
Brawley Building, Room 202 
(704) 878-4270                                                                           

Business Hours
Monday – Thursday:  8 a.m.– 1 p.m., 2–4:30 p.m.
Friday:  2–4 p.m.
Last Business Day of the Month:  CLOSED

** Please call to confirm – Hours are subject to change. **

Payment due dates and refund information

Spring 2025 Payment Due Dates

If you register during the dates listed below, payments are due by the dates and cut-off times listed to the right.

Registration Dates Payment Deadline
Oct. 30 – Dec. 3 Dec. 4 by 4 p.m.
Dec. 4 – Jan. 7 Jan. 8 by 4 p.m.
Jan. 8 – Jan. 16 Jan. 16 by 4 p.m.
On Jan. 17 Jan. 17 by 4 p.m.

Payment is due at the time of registration for all late-start classes registered for after the above dates.

Refund Policy

Mitchell Community College issues tuition refunds according to the North Carolina state policy as published in the North Carolina Administrative Code.  The North Carolina Administrative code permits full tuition refunds to be made if a student officially withdraws prior to the beginning of the first day of the academic term. A 75 percent refund (of tuition only) may be given, if the student officially withdraws from class(es) prior to or on the official 10 percent point of the academic term. A request for refunds will not be considered after the 10 percent point. Please refer to the Payment Refund Date schedule.

Student activity fees, technology fees, access fees, student insurance fees and special course fees are not refunded unless a student officially withdraws prior to the beginning of the first day of the academic term. A full refund will be received for any classes canceled by the College. If a student dies during the semester, all tuition and fees (paid by the student) for the semester are refunded to the estate of the deceased.

The College reserves the right to cancel a class due to lack of enrollment. In this case, preregistered/prepaid students will be issued a full refund.

Preregistered/prepaid students who officially withdraw from a course prior to its beginning will be issued a full refund.

Participants who officially withdraw from a course prior to the 10 percent point will be issued a 75 percent refund.

Participants who withdraw from a course after the 10 percent point are ineligible for a refund.

Continuing Education Drop-Transfer Form

Fulfilling Your Financial Obligations

You are responsible for any and all amounts due on your account.

Continuing Education students must pay all required course fees or provide an authorization letter for sponsor payment at the time of registration for the course.

Students enrolled in courses for college credit must pay all tuition and fees in full, officially enroll in the Tuition Payment Plan (Fall and Spring semesters only), have pending financial aid showing on their account, or provide an authorization letter for sponsor payment by the payment deadlines published for each semester.

Students enrolled in courses for college credit are considered to have a past due balance if a balance is still due on their account after the published payment deadline or on the last day of the academic semester for which the charges were incurred. This balance could have resulted from failure to adhere to the conditions of the Deferred Payment Plan, a reduction or revocation of financial aid, or a sponsor’s refusal to make payment, no matter the reason. 

You may be unable to register for classes.

You may be unable to receive grades or official transcripts.

An overdue account may be turned over to the North Carolina Department of Revenue for collection.

An overdue account may be turned over to a state contracted collection agency where credit could be adversely affected.

Near the end of each semester, collection letters are mailed to students who have outstanding balances on their accounts. A second and final collection letter is mailed to students who still have past due accounts at the end of each semester. If no collection is made within 30 days of the second notice, The following will occur:

Any account over 60 days past due will be turned over to the NC Department of Revenue, Set-Off Debt Unit, to collect from your NC State Tax Refund until your account is paid in full. This is in accordance with G.S. Chapter 105A of the North Carolina General Statutes, Set-Off Debt Collection Act.

Any account over 60 days past due will be turned over to a state contracted collection agency. Students may find their credit is adversely affected.

Frequently Asked Questions

What hours are you open?

The normal hours of operation for each location are:

Statesville campus:
Monday–Thursday: 8 a.m.–4:30 p.m. 
Friday:  8 a.m.– 4 p.m. 
*Last business day of the month:  8 a.m.–noon*
 **Please call (704) 978-5445 to confirm – Hours are subject to change. **
 
Mooresville campus:
Monday–Thursday:  8 a.m.–1 p.m.; 2–4:30 p.m.
Friday:  8 a.m.–1 p.m.; 2–4 p.m.
*Last business day of the month:  CLOSED

 

**Please call (704) 978-5404 to confirm – Hours are subject to change. **
Do you have a payment plan

Mitchell offers the Nelnet tuition payment plan for fall and spring semesters only. There is no payment plan for the summer semester. 

When is payment due?

Payment due dates vary by semester and are published online

Do you issue credit on a credit card?

Refund types vary by payment method: If a credit card refund is due, it will be issued to the credit card used for payment. 

How do I get a refund for classes I dropped or classes that were canceled?

All Mitchell students will receive refunds via credit card or check mailed to the address on file. (It is the responsibility of the student to make sure the correct address is on file). Refunds for classes that were dropped within the first 10 percent of the semester will be written at the earliest date following the 10 percent point of the semester, as determined by the Division of Finance and Operations.

What number do I call if I have questions concerning my refund?

For any questions related to your account, contact Billing and Collections at (704) 978-5404.

Will I receive a statement indicating the amount owed for classes?

Statements are NOT mailed. Account Balance information can be found online through Self-Service.

Where and how do I pay?

You may pay online by logging on to your Self-Service account. Debit and credit cards are accepted for online payments. Select the “Make a Payment” option under Financial Information.  You may also pay in person at the Cashier’s Office located at the Statesville campus (Eason Student Services Center – Room 200) or Mooresville campus (Bldg. A – Room 202). Cash, check, money order, and major debit/credit cards are accepted as forms of payment at the Cashier window. Please note we do not accept starter checks.

**NOTE– If you pay off an old balance online. You must contact the Cashier’s Office at (704) 978-5445 to let them know to remove your hold. It is not done automatically.

Can I make a credit card payment by phone?

NO– Due to PCI compliance standards, the Student Accounts/Cashier’s Office cannot accept credit card payment by phone.  However, you may pay by credit card online using your Self-Service account at any time.

When I try to pay online using a credit card other than my own, the address that comes up for the billing address is not the billing address associated with that person's credit card account. How can I change it to make the payment?

The billing address that you see in the Official Payments web payment screen is the address you have on your student records at Mitchell and cannot be changed at this location. The address information that is showing here will not interfere with your payment because it is not used for verification on this screen. Official Payments will verify the card number, expiration and CSV number that you enter. Your payment will not be declined due to the billing address that is showing. If this address is not your correct address, you will need to fill out a Data Change Form and mail or deliver it to the Registrar’s Office in the Eason Student Services Building to ensure that your records are up to date for future communications.

I applied for financial aid. Why does it not show up in my account?

Financial aid will not appear on your account until your aid is processed by the Financial Aid Office and you have received your award letter. This can take anywhere from six (6) to ten (10) weeks from application to award. 

In the meantime, you may consider paying in full or enrolling in the deferred payment plan until you are awarded aid. Once the aid is applied to your account, you will be refunded any credit balance.

I dropped my classes. Why do I still owe a balance?

Please see our Refund Policy. If you are not able to determine the reason for the balance, contact the Cashier’s Office at (704) 878-4270.

I have an outstanding balance. Can I get a transcript?

All outstanding balances must be paid before registering or withdrawing for any term. In addition, no college transcripts or diplomas will be released until all balances are paid in full. Find more information on the Fulfillment of Financial Obligations page or log in and make a payment

**NOTE– If you pay off an old balance online. You must contact the Cashier’s Office at (704) 978-5445 to let them know to remove your hold. It is not done automatically.