AOL Users
Students using AOL as their Internet Service Provider can use the following
directions to correct problems they are having accessing our website, www.mitchellcc.edu,
and Blackboard, http://blackboard.mitchellcc.edu.
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To correct the problem:
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Close all windows and applications
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Right click on the AOL icon located on the Task Bar (bottom right corner
of screen)
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Click on System Information
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Click Utilities
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Clear browser cache. Be sure cache size is reset O kb.
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Click Utilities
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Click AOL Adapter
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Uninstall the adapter
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Close
The next time you login to AOL, the Adapter will re-install. This should
not create a problem.
Students may call AOL at 1-800-509-7538. Tech support will walk them you
the steps for the above procedure. If you have performed the steps above
and are still experiencing problems, please call the this number. The technician
will ask for a case number. The case number for AOL is 155175763.
Wal-Mart Connect Users
Students using Wal-Mart as their Internet Service Provider can use the following
directions to correct problems they are having accessing our website,
www.mitchellcc.edu, and Blackboard,
http://blackboard.mitchellcc.edu.
This is a two-step process: delete temporary files and uninstall the Wal-Mart
Connect adapter.
Step One—Delete files:
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Close all windows and applications
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Open Internet Explorer
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Click Tools
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Click Internet Options
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Choose the option Delete Files
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Place a check in the Delete all offline content and click OK
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Close Internet Explorer
Step Two—Uninstall Wal-Mart adapter:
The next time you login to Wal-Mart, the Adapter will re-install. This should
not create a problem.
Students may call Wal-Mart Connect at 1-888-855-0942. Tech support will
walk you through the steps for the above procedure. If you are have performed
the steps above and are still experiencing problems, please call this number.
The technician will ask for a case number. The case number for Wal-Mart Connect
is 155177803.
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